At the end of summer we find many people come in with dry cracked heels. I believe this is often caused by going barefoot or wearing summer footwear such as thongs and sandals that do not cup the heel. By not supporting the heel, the skin can stretch and is more likely to crack, particularly when dry. Wearing footwear that supports the heel and using moisturiser can help to prevent cracking. Using a pumice stone or similar after showering can reduce the depth of the cracks. Professional treatment can further reduce the cracking.
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